Our world is built upon many things, communication being one of the most important, yet it can also be one of the most challenging. Architects generally prefer visual communication over other means. Clients generally rely on verbal and written communication. So why is it so hard to connect the two? Building that relationship with your client and your design team takes conscious effort. In this first session, we will discuss some big picture ideas including communication fundamentals of speaking, listening and gesture, the qualities that underlie great communication, and some common goals in effective communication. In the second session, we will do a deep dive into more specific issues such as increasing understanding through active listening, building a communication vocabulary around finding common ground, and optimizing versus compromising in problem-solving activities. Architects Mary Dooley, AIA, and Ross Jones, AIA will lead us through an interactive exploration of strategies and techniques to build upon our current communication skillsets.
AIA CES Approved Course | 4 LUs | Virtual
AIA|Allied: $45 | Associate AIA/Student: $30 | Non-Member: $65 (both sessions included in cost)
We will build on basic communication skills, so a general understanding of the different elements of communication would be helpful. This class is ideal for: project managers, business development directors, and project architects, but is open to anyone seeking to expand their communication base.
Learning Objective 1:
Participants will learn and examine strategies to improve active listening skills and how to reach a mutual understanding.
Learning Objective 2:
Participants will learn to recognize habits by identifying communication styles, how to remove bad habits, and encourage good habits.
Learning Objective 3:
Participants will learn different approaches to building their communication vocabulary to reduce friction, conflict, deepen understanding, and increase positive interactions with clients and design team members.
Learning Objective 4:
Participants will learn the difference between compromise and optimize, and how to find mutually agreeable facts and weed out the extraneous.